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Terms & Conditions

Gifts & Presents

I. Order & Service Policies

  • Material Availability & Crafting Period: The availability of resources, materials and the crafting period for custom gifts and presents may vary, subject to supplier stock and design complexity. RM Hands at Work will promptly communicate estimated crafting timelines and material availability updates to the customer.
  • Order Confirmation & Payment: To avail of our custom gift and present crafting service, a fifty percent (50%) down payment of the total estimated cost is required upon order confirmation. The remaining fifty percent (50%) balance shall be due and payable upon the customer's receipt of the completed and crafted gifts and presents.
  • Advance Order Requirement: To ensure timely fulfillment and allow for material procurement and crafting, all orders for custom gifts and presents must be placed at least in advanced and not below five (5) working days prior to the desired delivery or collection date.
    • Rush Order Fee: Orders placed less than 5 working days ahead will incur a ₱100.00 fee for each day the order is short of the five-day requirement. (e.g., An order placed (24 hrs) 1 day ahead is 4 days short and incurs a ₱400.00 fee).
    • Same-Day Orders: Same-day orders will incur a doubled rush fee of ₱200.00. Combined with the fee for the shortfall remaining four days, the total rush order fee for a same-day request is ₱600.00. This fee is non-negotiable and must be paid in full along with the remaining order balance.
  • Changes to Orders: Adjustments to confirmed gift and present orders are permitted with advance notice, subject to material availability and potential additional costs if applicable. Please communicate any adjustments as early as possible.
  • Cancellations: Please note that all confirmed custom gift and present orders are strictly non-cancellable and non-refundable, especially once crafting has commenced or materials have been procured.

II. Delivery & Shipping

  • Shipping Fees: Delivery and shipping costs for completed gifts and presents will be quoted and added to the total order cost upon confirmation.
    • Same-Day Delivery Surcharge: All same-day fulfillment requests will incur an additional delivery surcharge to cover immediate, expedited logistics. This surcharge is variable and depends on the final delivery location and distance. The exact fee will be quoted during order confirmation.
  • Delivery Timelines: Estimated delivery dates will be provided; however, these are not guaranteed and may vary due to carrier schedules or unforeseen circumstances.
  • Receipt of Item(s): The customer is responsible for ensuring a safe and accessible delivery location. Upon receipt, customers are advised to promptly inspect the item(s) for any visible damage.
  • Damage During Transit: In the event of damage sustained during transit, the customer must report it to RM Hands at Work immediately upon receipt, providing photographic evidence for assessment and resolution.